CartPatrol partners with global merchants in order to provide you with the best prices and a unique global shopping experience.
Typical delivery times are:
USA/Canada: From 7 - 20 days. Some products 3 - 5 days.
Europe: From 14 - 35 days (UK: 12 - 25 days)
Australia/New Zealand: From 12 - 25 days
All Others: From 14 - 35 days
All shipping is insured.
If your shipment does not arrive e.g. lost in transit, please contact us ASAP and we will sort it out for you.
IMPORTANT: Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect please contact us as soon as possible.. If the product has already been shipped a refund cannot be processed until the product has been returned to us.
I ordered 2+ items, but only received one... where's the rest of my order?
We have a large range of products not stocked in-house. When you order multiple items in one transaction, they may be shipped separately to speed up your delivery. Don't panic if you don't receive all of your items at once, they are on the way.
Why have I not received any order confirmation details?
In most cases this is due to an incorrect email address, so please check this carefully! Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping and tracking notice. Please contact us without delay if an amendment is required and we will attend to it immediately.
What about Returns & Refunds ?
Please read the Returns & Refunds Policy here.
Will I need to pay customs duty or import duties?
Customs duty and fees depend on the laws of your country. In the majority of cases, you are not required to pay any customs duty or fees. We mark all our orders as low-value gifts. In addition, we send larger orders in separate packages to avoid such charges. As any duty or fees are determined by the authorities in the buyer’s country we suggest that you check with your country’s customs office to determine whether your purchases will be subject to any duty or fees.